Minbuza / HELP
Frequently asked questions.
Start with these practical answers, then read the full policies for all conditions and exclusions.
Which lighting categories are available?
The current catalogue includes pendant, ceiling, wall, floor and table lamps, chandeliers, spot lights, outdoor fixtures and ceiling fans with lights.
What are the listed shipping conditions?
The shipping policy states free shipping over €60 to most countries such as Portugal, a €20 fee below €60 and a 1–2 week processing time. Delivery estimates vary by method and destination.
Can I track an order?
The FAQ says a tracking number is sent after shipment and can be checked through 17track.net.
How do I cancel an order?
The FAQ and return policy state that an order can be cancelled free of charge within 48 hours; shipped orders cannot be cancelled under those terms. Read the full policy.
What payment method is listed?
The Payment Method page lists PayPal. Review the final checkout details before paying.
How do I contact Minbuza?
Email [email protected]. The contact page lists Monday–Friday, 9 AM–6 PM (GMT+8).
Still need help?
Email [email protected] or use the contact form.